The Australian Workforce Response to COVID-19: A call for courage, connection and compassion

Springfox COVID-19 Research Report – published 1 July 2020.


I am delighted to bring you the results and insights from the Springfox COVID-19 People Survey 2020.

At Springfox, we have a passion for providing organisations with an evidence-based, integral approach to building resilience and sustainable performance in their leaders and staff. We wanted to find out how Australian workers were coping during COVID-19 and, most importantly, how they expect to bounce back beyond the pandemic.

There is no doubt that COVID-19 has shaken the foundations of our society and economy. We are all affected – whether that be on our mental well-being, physical health, personal and professional relationships or on our financial security. The insights provided in the coming pages will help to pave the way forward on both a personal and a broader organisational level.

We surveyed 536 people in Australia across most industries, with a majority of responses from Education, Professional Services, Banking and Finance, Government and Health.

Our survey revealed six key insights which our report discusses in detail. We hope these findings highlight opportunities for growth as we courageously emerge from COVID-19.


Stuart Taylor CEO,


Research Method – Online Survey


Working with our research partner Socialsuite, in May 2020 Springfox crafted the Springfox COVID-19 People Survey to measure where Australian leaders and staff sit emotionally, cognitively and socially with respect to COVID-19. The aim of this survey was to provide key insights for organisations to ensure that their teams are equipped to operate with sustainable high performance at this critical time and over the next year.


I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.

— Nelson Mandela

Key Insights

  1. Productivity remains strong as we adapt to working from home

  2. Connection is the key to pivot from worry to hope

  3. Leadership trust is a vital workplace currency

  4. There’s no place like home

  5. Industry benchmarks – common challenges and sector opportunities

  6. The most at risk in our workplaces prove they have the ‘right stuff’ to last the distance

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