Performance with Care

2022 Global Resilience Report


I have great pleasure in announcing our 2022 Global Resilience Report. This report and its
key findings are based on our work with 23,990 clients from around the world over a three-
year period (2018-2021).

Specifically, the report analyses data collected from our Resilience Diagnostic Assessments,
providing deep insights into understanding the effectiveness of our resilience training to help
people respond to challenges over time, including Covid-19.

Resilience is front of mind for business leaders. Our times are volatile, uncertain, complex,
and ambiguous—rising inflation, employee wellbeing, the Great Resignation and supply
chain disruptions are top priorities that require solutions. Leaders are looking for ways to
build resilience.

Our research reveals the top five critical success factors differentiating those with high
resilience from those with low resilience:

  1. Sleep Quality is the single most important factor for high overall resilience,
    meaning better mental health and wellbeing. Research shows sleep impacts
    many aspects of an employee’s work performance, including the ability to
    adequately respond to rapidly changing work demands and a variety of
    performance measures.
  2. Fulfillment is a key strength in building resilience. If staff are fulfilled, they are
    positively engaged in their role at work. Fulfillment is not only a key factor for
    individual wellbeing but critical for talent retention.
  3. Bounce is the base foundation for resilience. When we confront adversity, it triggers
    awareness, learning and adaptation. In most cases, research shows that even in severe
    adversity, there is post traumatic growth. Thus, “bounce” as a learned set of skills,
    allows us to recover quickly after facing adversity.
  4. Relaxation is critical to our wellbeing and effectiveness amidst increasing complexity
    and intensity. The key is that a person does it as a daily practice, which often requires
    training to master. The pressure to perform mixed with anxiety, self-critical thinking,
    anger and perfectionism create an explosive cocktail of distress symptoms in today’s
    work environment.
  5. Focus is consistently in the top three factors as a differentiator for high levels of
    resilience. Focus, a mental skill, is the enabler for almost all growth. In a sleep-
    deprived and digitally invasive world our focus has been fragmented. Loss of focus is
    a hidden threat to wellbeing and performance.

The 2022 Global Resilience Report also includes additional information on leadership skills,
the importance of relationships, gender, age and a selection of recommendations for leaders
to achieve high performance with kindness.

It is clear from this report that resilience provides a framework for navigating a demanding
and changing world. 

Just as we can train elite athletes, so can we improve the physical, emotional and mental
resources that deliver performance at work without compromising wellbeing. Investment in
resilience is not just the right thing to do to help your people—it helps your business grow.

We look forward to exploring these findings with organisations and leaders wanting to
improve their contribution to purpose, their agility to disruption and how this can be done in a
sustainable way.


Stuart Taylor CEO,

2022 Global Resilience Report

Global Resilience Report

Fill in your details below to obtain a copy of the Springfox 2022 Global Resilience Report.

Research Method – measuring resilience

The Resilience Diagnostic

The Resilience Diagnostic is a secure, online, 12-minute questionnaire that is psychometrically robust. It reports on 60 discrete factors in 11 categories. These categories define a person’s assets and liabilities, which indicate how resilient they are.

It is available in five languages, across all continents. For more information on the framework, visit


The Resilience Ratio

The diagnostic tool attributes a numerical value (between 1-5) to a person’s assets and liabilities, which informs their overall level of resilience – what we call a ‘resilience ratio’.

An individual’s resilience ratio is determined by the sum of all asset scores divided by the sum of all liability scores.

Highly resilient people have high asset scores and low liability scores.

Resilience was measured using The Resilience Institute’s Resilience Model, an evidence-based framework of an individual’s key risk and performance factors. This measurement is enabled by the Resilience Diagnostic tool which provides a diagnostic report with detailed insight into a person’s ability to bounce, grow, connect and flow. This data was then aggregated to provide 10 key insights.

Are you and your team ready for a change?