Performance with Care

I have great pleasure in announcing our 2022 Global Resilience Report. This report and its
key findings are based on our work with 23,990 clients from around the world over a three-
year period (2018-2021).

Specifically, the report analyses data collected from our Resilience Diagnostic Assessments,
providing deep insights into understanding the effectiveness of our resilience training to help
people respond to challenges over time, including Covid-19.

Resilience is front of mind for business leaders. Our times are volatile, uncertain, complex,
and ambiguous—rising inflation, employee wellbeing, the Great Resignation and supply
chain disruptions are top priorities that require solutions. Leaders are looking for ways to
build resilience.

Our research reveals the top five critical success factors differentiating those with high
resilience from those with low resilience:

1. Sleep Quality is the single most important factor for high overall resilience,
   meaning better mental health and wellbeing. Research shows sleep impacts
   many aspects of an employee’s work performance, including the ability to
   adequately respond to rapidly changing work demands and a variety of
   performance measures.
2. Fulfillment is a key strength in building resilience. If staff are fulfilled, they are
   positively engaged in their role at work. Fulfillment is not only a key factor for
   individual wellbeing but critical for talent retention.
3. Bounce is the base foundation for resilience. When we confront adversity, it triggers
   awareness, learning and adaptation. In most cases, research shows that even in severe
   adversity, there is post traumatic growth. Thus, “bounce” as a learned set of skills,
   allows us to recover quickly after facing adversity.
4. Relaxation is critical to our wellbeing and effectiveness amidst increasing complexity
   and intensity. The key is that a person does it as a daily practice, which often requires
   training to master. The pressure to perform mixed with anxiety, self-critical thinking,
   anger and perfectionism create an explosive cocktail of distress symptoms in today’s
   work environment.
5. Focus is consistently in the top three factors as a differentiator for high levels of
   resilience. Focus, a mental skill, is the enabler for almost all growth. In a sleep-
   deprived and digitally invasive world our focus has been fragmented. Loss of focus is
   a hidden threat to wellbeing and performance.

The 2022 Global Resilience Report also includes additional information on leadership skills,
the importance of relationships, gender, age and a selection of recommendations for leaders
to achieve high performance with kindness.

It is clear from this report that resilience provides a framework for navigating a demanding
and changing world. 

Just as we can train elite athletes, so can we improve the physical, emotional and mental
resources that deliver performance at work without compromising wellbeing. Investment in
resilience is not just the right thing to do to help your people—it helps your business grow.

We look forward to exploring these findings with organisations and leaders wanting to
improve their contribution to purpose, their agility to disruption and how this can be done in a
sustainable way.